![]() This popular brand builds all their mattresses in their factory at Princes Risborough where a big number of experienced craftspeople make Hypnos. Founded back in 1904, this is a maker that has seen great success for more than a century. It’s got a top layer, which is often known as a pillowtop for extra comfort. In this Hypnos mattress reviews article, we will explore the 8 collections on offer. This Hypnos Luxury Wool mattress has fewer springs than the Hypnos Orthos Elite, but it’s better if you want a medium tension mattress. ![]() We would assume that if the customer had issues with identifying the correct side that they would have contacted John Lewis or Hypnos looking for assistance. 2 Pocket Sprung Mattress medium tension £1549. ![]() I appreciate that the customer is asking for a specific line from our bed care guide that states the correct side of the mattress, however as our care guide is printed to cater for all our mattress whether they be turn or no turn mattresses. By looking at the images on both sides of the mattress we would assume that identifying the sleeping side of the mattress would be very easy with a label or not. Further more it does also state that this is a no turn mattress on the label and that this only needs to be rotated. "The label on the mattress is always face up on a no turn mattress. The matter is not resolved and I am pursuing a complaint against them. Part of our Hypnos Origins collection, this mattress range utilises the natural temperature regulating properties of wool and cotton. They failed in a duty of care to make these facts explicitly clear to the customer, then relied on these facts as an excuse to wriggle out of the warranty. They then claimed that it was obvious which way up the mattress should be used even though there was no clear labeling either that there was a right way up or that it mattered to the extent of causing damage which would not be covered under warranty. Failed to give clear instructions then denied a warranty claimįailed to honour a warranty on a mattress because they claimed that the mattress had been used upside down which then caused damage.
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